Information

Welcome to the Halogen Transformer website. We're constantly adding new products, so check back with us often. If there is something you're looking for, and you don't see it here, please contact us via email or phone. Our staff will be happy to help you. We welcome comments and suggestions for improvements.

Halogen Transformer, Inc.
Florida, United States
Phone: 904-999-4701
admin@halogentransformer.com

ORDERING

There are two ways for you to place your order:

1. At any time here on the web (all online transactions at the Halogen Transformer website is handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the internet in an encrypted (scrambled) form, then decoded when it gets to us). We are unable to receive orders in the South Florida area from Palm Beach to the Keys.

2. Over the telephone, calling us at 904-999-4701, 9AM to 5PM EST.

SPECIAL ORDERS

Consult us for special pricing on large quantities.

PAYMENT INFORMATION

Halogen Transformer, Inc. accepts all major credit cards for web and phone purchases (American Express, Mastercard, and Visa).

SHIPPING

USPS First Class and UPS Ground are considered interchangeable services by our company. Halogen Transformer reserves the right to ship orders using either method despite the fact that a particular shipping method has been chosen to insure the quickest service for our customers. Estimated delivery time for both services is 3-5 business days.

Ground Rates:
$18 to 34.99 - 8.90
$35.00 to 49.99 - 10.90
$50.00 to 74.99 - 12.90

We usually ship in-stock orders placed before 11am EST/EDT the same day we receive them. Please note that this applies to USPS or UPS shipments to US addresses, and only to business days, when USPS or UPS is operating.

We ship virtually anywhere in the world. For destinations within the continental United States, we use UPS Ground Residential. Free Shipping for orders above $75.00. Special rates apply for shipments to P. Rico, Alaska and Hawaii. Check also for rates on shipments outside of the United States.

Rush Shipments are available within the continental U.S. Next Day Early AM, 2nd Day Air, & 3 Day Select Residential.

STATEMENT OF WARRANTY

Halogen Transformer warrants all the products sold by Halogen Transformer are to be free from defects in material and workmanship under normal use for a period of six month after the date of the original purchase price of repair or replacement is not possible or practical. Our warranty covers only the product itself; we will assume no liability for labor costs, installation costs, other losses. Your warranty rights will be honored only when the product has been installed and used properly. Halogen Transformer will not repair or replace products damaged by improper use or faulty installation.

RETURN POLICY

If the product you receive isn’t what you’d hoped for, you may return it for a refund credit within 7 days, in new condition. If you need to return your purchase, please contact Halogen Transformer via phone or email. Reference the purchase date, invoice/packing slip number. NO RETURNS will be accepted without email authorization. We will issue an RGA. Please note that shipping and handling costs are not refundable. All transformers are subject to a 15% restocking fee.

Returns of defective transformers: If the transformer is found to be in good working condition, the transformer will be returned to the customer, with freight costs at customer's expense.

ARBITRATION

Any arbitration between seller and buyer shall be governed by the laws of the State of Florida.